Guest Policy
House Rules and Hotel Contract
- Payment: ALL payments will be handled at check-in with a credit card or cash.
- Check-In is after 3 pm, and check-out is until noon.
- Safe/Valuables: We are not responsible for losses of cash or personal items inside your room; please use the safe provided for all valuables.
- Quiet Time: We kindly request you keep your voice level and music to a minimum within the hotel; complaints from other guests could result in your eviction from the property.
- Smoke-Free: Our rooms and common areas are smoke-free zones; any smoking in the rooms will result in a fine of USD 100.
- No Minors: Epic is an adults-only hotel; no minors under 18 years are permitted in the hotel.
- Guest Policy: Maximum occupancy in all rooms is two people. If your registered guest changes during your stay, a USD 50 charge will be applied for each guest change to your room.
- Privacy Notice: I authorize Epic (Cingular Sorellanza SAS) expressly and unequivocally to treat my personal data in accordance with Law 1581 of 2012, registered in and its implementing regulations.