Guest policy


  1. Payment: ALL payments will be handled at the moment of check-in with a credit card or cash.
  2. Check-In is after 3 pm and check-out is until 12 at noon.
  3. Safe/Valuables: We are not responsible for losses of cash or personal items inside your room, please use the safe provided for all valuables.
  4. Quiet Time: We kindly request you keep your voice level and music to a minimum within the hotel, complaints from other guests could result in your eviction from the property.
  5. Smoke-Free: Our rooms and common areas are smoke-free zones, any smoking in the rooms will result in a fine of $100 USD.
  6. No Minors: Epic is an adults-only hotel, no minors under 18 years, and no children are permitted in the hotel.
  7. Guest Policy: Maximum occupancy in all rooms is 2 people. If your registered guest changes during your stay a $50 USD charge will be applied for each guest change to your room.
  8. Privacy Notice: I authorize Epic (Cingular Sorellanza SAS) expressly and unequivocally to treat my personal data in accordance with Law 1581 of 2012, registered in and its implementing regulations.