Guest Policy

House Rules and Hotel Contract

  1. Payment: ALL payments will be handled at check-in with a credit card or cash.
  2. Check-In is after 3 pm, and check-out is until noon.
  3. Safe/Valuables: We are not responsible for losses of cash or personal items inside your room; please use the safe provided for all valuables.
  4. Quiet Time: We kindly request you keep your voice level and music to a minimum within the hotel; complaints from other guests could result in your eviction from the property.
  5. Smoke-Free: Our rooms and common areas are smoke-free zones; any smoking in the rooms will result in a fine of USD 100.
  6. No Minors: Epic is an adults-only hotel; no minors under 18 years are permitted in the hotel.
  7. Guest Policy: Maximum occupancy in all rooms is two people. If your registered guest changes during your stay, a USD 50 charge will be applied for each guest change to your room.
  8. Privacy Notice: I authorize Epic (Cingular Sorellanza SAS) expressly and unequivocally to treat my personal data in accordance with Law 1581 of 2012, registered in and its implementing regulations.